Pre-Orders for the MetroCard Playing Deck
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Pre-Orders for the MetroCard Playing Deck
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Shipping policy

At JenScribblesNY, we strive to ensure a smooth and timely delivery experience for our customers. Please read the details of our shipping policy below.

1. Processing Time

  • Ready-to-Ship Items: All art ships within 2-3 days of purchase.
  • Commissioned Projects: For custom or commissioned art, please email us at jenscribblesny@gmail.com to discuss the timetable for completion and shipping.

2. Shipping Rates

Shipping costs are calculated at checkout based on your location, the size of your order, and the shipping method selected.

3. Shipping Methods

We use reliable carriers to deliver your orders safely. Available shipping options will be displayed at checkout, and tracking information will be provided once your order ships.

4. Estimated Delivery Times

  • Domestic orders (within the U.S.): 3-7 business days after processing.
  • International orders: 7-21 business days depending on the destination and customs clearance.
    Delivery times may vary due to unforeseen delays or carrier issues.

5. International Shipping

  • Customers are responsible for any customs fees, taxes, or duties required by their country.
  • Delays due to customs are beyond our control, but we will provide support if issues arise.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details to monitor the status of your delivery.

7. Lost or Damaged Packages

  • If your order is lost in transit or arrives damaged, please contact us at jenscribblesny@gmail.com within 7 days of delivery with photos and your order details.
  • We will work with the carrier to resolve the issue and provide a replacement or refund if applicable.

8. Shipping Address Accuracy

Please double-check your shipping address during checkout. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses.

9. Delays

While we aim to ship promptly, delays may occur due to natural disasters, holidays, or other unforeseen circumstances. We will notify you of any significant delays.

10. Contact Information

For any questions or concerns about shipping, please contact us:

We appreciate your support of JenScribblesNY and are committed to delivering your art safely and on time!